IVR / Voice Message

IVR System Types

IVR-system-for-business

One-level IVR

• This is the most basic type of IVR. You can only add one layer of IVR to your call flow with this kind. Single level IVR is ideal for simple use cases when a single input is sufficient to connect an agent or send a message.

IVR with multiple levels

• Multi-level IVR can be thought of as an IVR within an IVR. Creating an IVR menu with a 0-9 prompt can be difficult at times. In this case, you can streamline the workflow by incorporating multiple layers of IVR into your call flow.

How has IVR been used by businesses in the past?

Personalisation

• You have control over what your consumers hear using Bulk SMS Factory's IVR. When someone calls for the first time, for example, you can play a different greeting than when they call a second or third time. Since it makes it easier for your customer to listen to more pertinent information, personalization is vital.

Obtain feedback

• IVR systems can be a useful tool for gathering insightful consumer input that can be used to enhance the customer experience.

Stay accessible after hours

• Not all businesses offer a 24/7 customer service. IVRs are useful in situations like this. Set up quickly with a greeting that mentions both your business hours and the fact that your office is closed. This will encourage clients to call you back during work hours

ivr-for-payments

• Your customer can use their mobile phones to pay for services utilising this mode. Almost every division has utilised IVR for payments at some point, whether it is for cinema ticket ordering or home delivery.

Cash on delivery confirmation

• Orders for cash on delivery can cost businesses a lot of money if they are not confirmed. Nowadays, businesses employ a straightforward IVR system to guarantee that the consumer confirms the order before it is dispatched for delivery. For the company, this saves time, money, and human resources.

Communication in the regional tongue

• One of the simplest applications of IVR is a fully automated system. It is the simplest approach to interact with speakers of all languages without having to hire somebody who can speak them all.

Improved client experience

• Your customer can use their mobile phones to pay for services utilising this mode. Almost every division has utilised IVR for payments at some point, whether it is for cinema ticket ordering or home delivery.

Automatic order status monitoring

• When using IVR, all a customer needs to do is dial the company-provided number, enter his user ID, and find out the status of his order. This eliminates the need for human intervention, simplifies it for the consumer, and lowers the demand for additional labour.

Boost performance

• Processes are now more efficient because to automated IVR systems. Your business can now have a procedure in place for all routine chores so that your personnel can concentrate on other important responsibilities.

How IVR Operates ?

IVR-works-by-calling-in-to-customer-facing-number

1. They hear an introduction, then prompts.

Customers are prompted to call specific numbers (DTMF inputs) to receive the desired results.

2. They hear an introduction, then prompts

Customers are prompted to call specific numbers (DTMF inputs) to receive the desired results.

3. The corresponding result occurs.

A customer can hear their account balance or their call is connected to the appropriate department, for instance.